Delivery

Delivery Policy

At Ebon Saint, we ship our leather jackets and outerwear worldwide using established international carriers, including DHL and UPS.

Our goal is to make the delivery process clear and transparent, from order preparation and quality inspection through dispatch, tracking, and final delivery.

1. Free Worldwide Shipping

Ebon Saint offers free worldwide shipping on eligible orders.

Depending on the destination, service availability, and shipping option selected, an order may be dispatched through DHL or UPS.

Available delivery options and any applicable information will be shown during checkout.

2. Order Handling & Processing

Our standard handling time is approximately 7 working days.

Handling time covers the preparation of your order before it is handed over to the shipping carrier. Depending on the jacket, this may include:

production or product preparation
quality inspection
measurement checks
packaging
final dispatch arrangements

Some Ebon Saint jackets are kept in stock, while others are produced on a made-to-order basis.

During periods of unusually high demand, particularly around Christmas and other major seasonal periods, handling may take longer than usual.

If a significant delay is expected, we will make reasonable efforts to communicate this to the customer.

3. Estimated Delivery Time

After dispatch, international transit generally takes approximately 5–7 working days under normal circumstances.

Delivery times are estimates and should not be treated as guaranteed delivery dates.

Actual transit time may vary because of factors such as:

destination country
customs processing
carrier operations
weather and transportation conditions
public holidays
international disruptions
customs restrictions
other circumstances outside Ebon Saint's reasonable control

The overall time from placing an order to receiving it will therefore normally include both the handling period and the shipping transit period.

4. Standard & Express Shipping

Ebon Saint may offer standard and express shipping options depending on the destination and carrier availability.

The options available for a particular order will be shown during checkout.

Delivery speed can vary depending on:

selected service
destination
courier availability
customs processing
international transportation conditions

Selecting an express service does not guarantee that delays caused by customs, government restrictions, severe weather, carrier disruption, or other circumstances outside the carrier's control can be avoided.

5. Tracking Information

Ebon Saint orders are shipped with tracking where supported by the selected courier service.

Once the order has been dispatched, tracking information will be provided so the customer can monitor the progress of the shipment.

Tracking may take some time to become active after the parcel is handed over to the carrier and receives its first scan.

If tracking does not update for an unusual period, please contact Ebon Saint so we can review the available shipment information.

6. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, tariffs, or other government-imposed charges in the destination country.

These charges are determined by the relevant government or customs authority and can vary depending on the destination and applicable regulations.

Ebon Saint is not responsible for customs duties, import taxes, tariffs, or other charges imposed by the customer's government or customs authority.

Where applicable, these charges are the responsibility of the customer.

Customers should review the import requirements of their destination before ordering.

If additional shipment-related information is required, customers may contact Ebon Saint before placing an order.

7. Changing Your Delivery Address

If you need to change your shipping address after placing an order, contact us as soon as possible.

An alternative delivery address may be provided during the handling period and before dispatch, provided the change can still be processed.

Once the parcel has been handed over to the shipping carrier, Ebon Saint cannot guarantee that the delivery address can be changed.

Customers are responsible for providing accurate and complete shipping information when placing an order.

8. Delivery Attempts

The courier may make more than one delivery attempt if the recipient is unavailable.

If delivery cannot be completed after the carrier's permitted attempts, the parcel may be held for collection or returned to Ebon Saint according to the carrier's procedures.

Where available, the customer may also be able to request an alternative delivery arrangement directly through the courier.

Any safe-location delivery option, such as leaving the parcel on a porch or in another designated location, is subject to the carrier's rules and local availability.

Customers should monitor tracking information and respond to courier notifications where necessary.

9. Lost, Undelivered or Damaged Parcels

If a parcel is not delivered or arrives damaged, contact Ebon Saint as soon as possible.

We may request information such as:

order number
tracking details
photographs of the parcel
photographs of the packaging
photographs of the jacket or outerwear
other information required to investigate the shipment

If the parcel arrives visibly damaged, customers should photograph the package before opening it where possible.

If the product itself has been damaged during transit, the customer should contact Ebon Saint promptly and retain the packaging while the issue is reviewed.

Depending on the circumstances, an appropriate resolution may include:

replacement
repair
partial refund
full refund
another suitable resolution

The appropriate outcome will depend on the individual circumstances and applicable customer rights.

10. Made-to-Order & In-Stock Jackets

Ebon Saint offers both in-stock and made-to-order leather jackets and outerwear.

In-stock jackets still pass through order preparation, quality inspection, and packing before dispatch.

Made-to-order jackets require production before shipment and are prepared according to the specifications of the order.

Where an order contains items with different preparation requirements, handling may depend on when all products are ready for dispatch.

If a significant difference in preparation time affects an order, Ebon Saint will communicate available information where necessary.

11. International Delays & Circumstances Beyond Our Control

International delivery may occasionally be affected by circumstances outside the reasonable control of Ebon Saint or the shipping carrier.

Examples may include:

customs or government restrictions
international transportation disruptions
geopolitical events
severe weather
natural disasters
public-health emergencies
carrier interruptions
changes to import regulations
unusually high seasonal shipping volumes

When these circumstances occur, delivery may take longer than the estimated timeframe.

Ebon Saint will make reasonable efforts to assist customers and provide available shipment information when delays occur.

12. Customer Communication

If you experience a delivery issue, please contact Ebon Saint and provide your order number and relevant shipment information.

Customers are encouraged to contact us if:

tracking has stopped updating for an unusual period
the parcel appears to be returning to the sender
a delivery-address problem is identified
the parcel arrives damaged
the estimated delivery period has passed without delivery

Our team will review the available information and help determine the appropriate next step.

13. Important Delivery Information

By placing an order with Ebon Saint, customers acknowledge that:

standard handling time is approximately 7 working days
international transit generally takes approximately 5–7 working days after dispatch under normal circumstances
delivery estimates are not guaranteed dates
customs duties, tariffs, import taxes, and similar government charges are the customer's responsibility where imposed
accurate and complete delivery information must be provided when placing the order
address changes cannot be guaranteed after dispatch
customers should monitor courier tracking and delivery notifications
international, customs, weather, or carrier-related circumstances may cause delays beyond the estimated delivery period