Delivery

Last Updated: October 6, 2026

At Ebon Saint, we ship our leather jackets, real shearling jackets, and outerwear worldwide using established international carriers, including DHL and UPS.

Our aim is to make the delivery process clear from order preparation and production through quality inspection, dispatch, tracking, customs, and final delivery.

Production time and shipping time are separate. Some Ebon Saint products are already in stock, while others are made after an order is placed.

1. Free Worldwide Shipping

Ebon Saint offers free worldwide shipping on eligible orders.

Depending on the destination, courier availability, and service selected, an order may be dispatched through DHL or UPS.

Where additional shipping options are available, they will be displayed during checkout.

International customers should also review the customs information below, as import duties and taxes are separate from Ebon Saint's shipping charge.

2. Standard Order Handling

Our standard handling time for most Ebon Saint products is approximately 7 working days before dispatch.

Handling may include:

product preparation
production where applicable
measurement checks
quality inspection
finishing
packaging
final dispatch arrangements

Some products are kept in stock, while others are produced on a made-to-order basis.

Even an in-stock jacket may require final inspection and preparation before it is released for shipment.

Customers interested in how Ebon Saint jackets are prepared and checked can also review our Craftsmanship page.

3. Real Shearling Jacket Production Time

All real shearling jackets sold by Ebon Saint are made to order.

These garments generally require approximately 14 working days for production and handling before dispatch.

The longer preparation period reflects production steps that may include:

shearling selection
wool and hide inspection
panel matching
pattern preparation
cutting
stitching
assembly
measurement verification
finishing
quality inspection
packaging

Because real shearling is a natural wool-bearing material, preparation may require more time than a standard ready-stock or conventional leather jacket.

The approximately 14-working-day period is an estimate rather than a guaranteed dispatch date.

Production may occasionally take longer because of:

material availability
custom sizing
approved customization
unusually high order volume
seasonal demand
additional quality-control requirements
circumstances outside Ebon Saint's reasonable control

If a significant delay becomes known, Ebon Saint will make reasonable efforts to communicate available information to the customer.

Important Sizing Notice for Real Shearling

Real shearling jackets are produced according to the customer's selected size or confirmed measurements.

Customers should review the Ebon Saint Size Guide carefully before ordering.

Because these products are made specifically for the order, cancellation, exchange, return, and refund conditions differ from standard eligible products once production begins.

Customers purchasing real shearling should review the Return Policy and Terms & Conditions before placing an order.

4. Estimated Shipping Time After Dispatch

Once an order has been dispatched, international transit generally takes approximately 5–7 working days under normal circumstances.

This shipping period begins after production and handling have been completed.

For example:

Standard product:
approximately 7 working days handling + approximately 5–7 working days transit.

Made-to-order real shearling jacket:
approximately 14 working days production/handling + approximately 5–7 working days transit.

These are estimates and should not be treated as guaranteed delivery dates.

Actual transit time may vary because of:

destination country
customs processing
courier operations
public holidays
severe weather
transportation conditions
international disruptions
customs restrictions
other circumstances outside Ebon Saint's reasonable control

5. Standard & Express Shipping

Ebon Saint may offer standard and express shipping options depending on the destination and courier availability.

Available services will be shown during checkout where applicable.

Express shipping affects the courier transit stage and does not automatically shorten product production or handling time.

For example, selecting express shipping for a made-to-order real shearling jacket does not reduce the approximate 14-working-day production period unless Ebon Saint specifically agrees otherwise.

Delivery speed can also be affected by:

destination
courier availability
customs
transportation disruption
government restrictions
severe weather

Express service therefore does not create a guaranteed delivery date.

6. Tracking Information

Ebon Saint orders are shipped with tracking where supported by the selected courier service.

Once the parcel has been dispatched, tracking information will be provided so the customer can monitor shipment progress.

Tracking may not become active immediately after dispatch. The courier may need to receive and scan the parcel before tracking information begins updating.

If tracking remains unchanged for an unusual period, customers may contact Ebon Saint so the available shipment information can be reviewed.

7. Customs, Duties & Import Taxes

International orders may be subject to:

customs duties
import taxes
tariffs
brokerage charges
other government-imposed charges

These charges are determined by the relevant authorities in the destination country.

Ebon Saint does not determine, collect, or control customs duties, import taxes, tariffs, or similar government charges unless specifically stated at checkout.

Where imposed, these charges are the responsibility of the customer.

Customers should review the import requirements of their destination before ordering.

Customs processing can also delay delivery beyond the normal courier transit estimate.

8. Changing a Delivery Address

If the shipping address needs to be changed after an order is placed, contact Ebon Saint as soon as possible.

An address change may be possible during processing and before dispatch, provided the change can still be safely applied to the order.

Once the parcel has been transferred to DHL, UPS, or another carrier, Ebon Saint cannot guarantee that the address can be changed.

Customers are responsible for supplying a complete and accurate shipping address during checkout.

For made-to-order products, changing the delivery address does not change the confirmed production specifications or restart the production period.

9. Delivery Attempts

The courier may make more than one delivery attempt where the recipient is unavailable.

Depending on the carrier and destination, an undelivered parcel may:

receive another delivery attempt;
be held at a local facility;
be redirected for collection;
or be returned to the sender.

Where supported, customers may be able to arrange an alternative delivery option directly with the courier.

Safe-location options, including leaving a parcel outside or at another designated location, are subject to the carrier's rules and local availability.

Customers should monitor tracking information and respond to courier notifications where necessary.

10. Lost or Undelivered Parcels

If a parcel appears lost, has not been delivered, or tracking has stopped updating for an unusual period, contact Ebon Saint.

Please provide:

order number
tracking number
delivery address
relevant courier information
any delivery notifications received

Ebon Saint may review the available tracking information and, where appropriate, contact the carrier or advise the customer on the next step.

The appropriate resolution will depend on the shipment status, carrier investigation, and circumstances of the case.

11. Parcels or Products Damaged in Transit

If a parcel arrives visibly damaged, customers should, where reasonably possible, photograph the package before opening it.

Please retain:

the outer packaging
courier label
internal packaging
damaged product
relevant photographs

If the jacket or outerwear itself has been damaged during shipping, contact Ebon Saint as soon as possible.

For visible shipping damage, customers should contact us within 24 hours of delivery where reasonably possible so the condition of the parcel can be documented promptly.

We may request:

order number
tracking information
photographs of the unopened or damaged parcel
photographs of the packaging
photographs of the product
description of the damage
other information reasonably required to assess the claim

Depending on the confirmed circumstances, an appropriate remedy may include:

repair
replacement
remake
partial refund
full refund
another mutually suitable resolution

A made-to-order product, including real shearling, is still eligible for review where there is genuine shipping damage, a manufacturing problem, or another issue attributable to Ebon Saint or the delivery process.

The made-to-order return restriction does not mean that a customer must accept a genuinely damaged or incorrect product.

For complete eligibility and refund procedures, review the Return Policy.

12. In-Stock Products

In-stock jackets are already produced but still require preparation before dispatch.

This may include:

final quality inspection
measurement checks
surface inspection
zipper and hardware checks
packaging

In-stock status therefore does not necessarily mean same-day dispatch.

The normal handling estimate for standard products remains approximately 7 working days, unless the individual product page states otherwise.

13. Made-to-Order Products

Made-to-order jackets are produced after the order has been received.

For most made-to-order Ebon Saint products, the normal handling estimate is approximately 7 working days, unless another timeframe is stated on the product page.

Real shearling jackets are an exception and generally require approximately 14 working days for production and handling.

Customers should check the relevant product page for product-specific preparation information.

Where custom sizing is used, production may begin after the measurements or specifications have been confirmed.

14. Orders Containing Products With Different Handling Times

If an order contains multiple products with different preparation periods, dispatch may depend on when all products are ready.

For example, an order containing a standard product and a made-to-order real shearling jacket may follow the longer shearling production timeframe if both products are being shipped together.

Where practical or necessary, Ebon Saint may provide additional information about the expected dispatch arrangement.

15. Seasonal & High-Demand Periods

Handling and delivery can take longer during unusually busy periods, particularly around:

Christmas
major holidays
seasonal sales
unusually high order volumes

A standard product that normally requires approximately 7 working days or a real shearling jacket that normally requires approximately 14 working days may require additional preparation time during these periods.

If a material delay becomes known, Ebon Saint will make reasonable efforts to communicate relevant information.

16. International Delays & Circumstances Beyond Our Control

International delivery may occasionally be affected by circumstances outside the reasonable control of Ebon Saint or the shipping carrier.

Examples may include:

customs restrictions
government action
international transportation disruption
geopolitical events
severe weather
natural disasters
public-health emergencies
carrier interruption
changes to import regulations
unusually high international shipping volumes

When these circumstances occur, delivery may take longer than the normal estimated timeframe.

Ebon Saint will make reasonable efforts to assist customers and provide available shipment information, but cannot guarantee delivery dates affected by circumstances outside its reasonable control.

17. Returned-to-Sender Parcels

A shipment may be returned to Ebon Saint where delivery cannot be completed because of circumstances including:

repeated failed delivery attempts
incorrect address
incomplete delivery information
recipient unavailability
refusal of delivery
failure to collect the parcel
customs-related issues

If a parcel is returned, Ebon Saint will review the circumstances and contact the customer where necessary.

Any re-shipping costs, refund eligibility, or other resolution will depend on the reason for the return and the applicable order conditions.

For made-to-order real shearling jackets, a parcel being returned by the courier does not automatically make the product eligible for a change-of-mind refund, because the jacket was produced specifically for the original order.

Applicable cases will be handled under the Return Policy and Terms & Conditions.

18. Customer Communication

Customers should contact Ebon Saint if:

tracking has stopped updating for an unusual period;
the parcel appears to be returning to sender;
a delivery-address problem has been identified;
the parcel arrives damaged;
a real shearling order appears significantly delayed beyond the expected production timeframe;
the estimated shipping period has passed without delivery.

Please include the order number and relevant shipment information.

The easiest way to reach us is through the Contact Ebon Saint page or by email:

ebonsaintstore@gmail.com

19. Important Delivery Information

Before ordering, customers should understand the distinction between production/handling time and courier transit time.

Standard Ebon Saint Products

Handling: approximately 7 working days

Transit after dispatch: approximately 5–7 working days under normal circumstances

Made-to-Order Real Shearling Jackets

Production & handling: approximately 14 working days

Transit after dispatch: approximately 5–7 working days under normal circumstances

Customers should also understand that:

delivery estimates are not guaranteed dates;
customs may delay international orders;
import duties and taxes are the customer's responsibility where imposed;
express shipping does not automatically reduce production time;
accurate shipping information must be provided;
address changes cannot be guaranteed after dispatch;
customers should monitor courier tracking;
seasonal, customs, weather, transportation, or international circumstances may cause delays.

Customers ordering real shearling should also review the Size Guide, Return Policy, and Terms & Conditions before placing their order because these products are individually made to order.

20. Contact Ebon Saint

For questions about:

production times
real shearling orders
international delivery
tracking
customs
damaged parcels
lost shipments
delivery-address problems

please contact:

Ebon Saint
Email: ebonsaintstore@gmail.com

You can also use our Contact page.

Delivery