Privacy Policy
Last Updated: September 20, 2026
At Ebon Saint, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, subscribe to our marketing communications, or otherwise interact with our services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you regarding your personal information.
By using ebonsaint.com, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Ebon Saint, we may collect the following categories of information.
Information You Provide to Us
When you place an order, create an account, contact us, subscribe to our emails, submit a review, or otherwise interact with our website, you may provide:
- Full name
- Email address
- Telephone or mobile number
- Billing address
- Shipping address
- Account information
- Order and purchase information
- Product preferences or information you provide to us when communicating with customer service
- Information contained in messages or inquiries you send to us
- Product reviews and other content you voluntarily submit
- Information you voluntarily provide when requesting assistance with an order or product
We only request information that is reasonably necessary for the relevant business purpose.
Order and Transaction Information
When you purchase from Ebon Saint, we collect information necessary to process and fulfill your order. This may include the products purchased, order value, shipping information, billing information, transaction details, order status, and related customer-service communications.
Payment Information
Ebon Saint offers payment options including:
- Shopify Payments
- Stripe
- PayPal
- Apple Pay
- Google Pay
Ebon Saint does not directly store customers' complete payment-card numbers, CVV/security codes, or full bank/card credentials on our own systems.
Payment information is processed by the applicable payment provider or payment-processing service. These providers may collect and process payment information as necessary to authorize and complete transactions, prevent fraud, maintain security, and comply with applicable legal requirements.
Your use of a third-party payment service may also be subject to that provider's own privacy policy and terms.
2. Information Collected Automatically
When you visit or use our website, certain information may be collected automatically through Shopify, cookies, pixels, analytics technologies, and similar technologies.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic information derived from technical data
- Pages and products viewed
- Referring website or source
- Search and browsing activity on our website
- Date and time of visits
- Shopping-cart activity
- Interaction with website features
- Information about how you navigate and use our website
This information helps us operate the website, understand how visitors use it, improve the shopping experience, measure marketing performance, maintain security, and identify technical problems.
Shopify uses cookies and similar technologies in connection with Shopify-powered stores and provides merchants with tools for managing customer privacy and consent.
3. Cookies and Similar Technologies
Ebon Saint and its service providers may use cookies, pixels, tags, and similar technologies.
These technologies may be used for purposes such as:
- Keeping the website functioning properly
- Remembering shopping-cart activity
- Maintaining customer-account functionality
- Remembering preferences
- Understanding website traffic and usage
- Measuring advertising performance
- Improving website functionality
- Supporting marketing and advertising activities
- Detecting and preventing fraud or misuse
Some cookies are necessary for the operation of the website, while others may be used for analytics or marketing.
Depending on your location and applicable law, you may be presented with options to accept, reject, or manage certain categories of cookies and similar technologies.
You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
4. How We Use Your Information
Ebon Saint may use personal information for the following purposes:
To Process and Fulfill Orders
We use your information to:
- Process purchases
- Confirm orders
- Process payments through applicable payment providers
- Prepare and ship products
- Provide shipping and delivery updates
- Handle returns, refunds, exchanges, and other order-related requests
- Communicate with you regarding your order
To Provide Customer Service
We may use your contact and order information to respond to questions, resolve problems, investigate complaints, and provide assistance.
To Manage Customer Accounts
If you create an account with Ebon Saint, we use your information to manage your account, provide access to account features, maintain order history, and support your account-related requests.
To Improve Our Website and Products
We may analyze customer interactions, website activity, reviews, and purchasing patterns to better understand customer needs and improve our website, products, services, and shopping experience.
For Analytics
Ebon Saint uses analytics services, including Google Analytics, to understand how visitors use our website, measure website performance, and identify opportunities for improvement.
Analytics information may include information about website visits, pages viewed, products viewed, traffic sources, device information, and interactions with the website.
For Advertising and Marketing
Ebon Saint uses Google Ads and related advertising technologies to promote our products, measure advertising performance, and understand the effectiveness of our marketing campaigns.
Where required by applicable law, appropriate consent or privacy controls may be used for advertising and non-essential tracking technologies.
For Email Marketing
If you subscribe to our marketing communications, we may use your email address to send information about Ebon Saint, including new products, collections, offers, promotions, and other relevant updates.
Ebon Saint uses Shopify Email for marketing communications.
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the relevant email or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending important transactional or service-related communications, such as order confirmations, shipping updates, or messages necessary to provide services you have requested.
For Security and Fraud Prevention
We may use information to detect, investigate, and prevent fraudulent transactions, unauthorized activity, abuse of our website, security incidents, and other potentially harmful or unlawful activity.
To Comply With Legal Obligations
We may use or disclose information where reasonably necessary to comply with applicable laws, regulations, legal processes, governmental requests, court orders, or other lawful requirements.
5. How We Share Information
Ebon Saint does not sell your personal information as a standalone customer-data business.
We may share information with service providers and business partners when reasonably necessary to operate our store, process transactions, fulfill orders, provide services, communicate with customers, analyze website performance, advertise our products, maintain security, or comply with legal obligations.
These may include:
Shopify
Our online store is operated using Shopify. Shopify provides the ecommerce infrastructure that supports our website, customer accounts, checkout, orders, and other store functionality.
Shopify may process personal information in connection with the services it provides to merchants and customers. Shopify explains its own data practices in its Privacy Policy.
Payment Providers
Depending on the payment method selected, transaction information may be processed by:
- Shopify Payments
- Stripe
- PayPal
- Apple Pay
- Google Pay
These providers may process personal information and payment information according to their own terms and privacy policies.
Shipping and Delivery Providers
We may share necessary delivery information, such as your name, shipping address, telephone number, email address, order information, and tracking-related information with shipping and logistics providers, including:
- DHL
- UPS
This information is used to prepare, transport, track, and deliver your order.
Analytics and Advertising Providers
We use services including:
- Google Analytics
- Google Ads
These services may process certain information relating to your interaction with our website and advertising.
Email Marketing
We use Shopify Email to manage and send marketing communications to customers and subscribers who have opted to receive them.
Reviews and Other Website Services
If you submit a product review or other content through our website, the information you submit may be processed and displayed as part of the relevant review or website functionality.
6. International Data Processing
Ebon Saint serves customers internationally. As a result, your personal information may be processed, stored, or transferred in countries other than the country where you live.
Third-party providers such as Shopify, payment processors, analytics providers, email services, and shipping companies may operate in different countries.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time information is retained may depend on:
- The nature of the information
- The purpose for which it was collected
- Our ongoing relationship with you
- Order and customer-service requirements
- Accounting and tax obligations
- Legal or regulatory requirements
- Fraud prevention and security requirements
- Dispute resolution
When personal information is no longer reasonably required, we may delete it, anonymize it, or otherwise securely dispose of it, subject to applicable legal requirements.
8. Data Security
Ebon Saint takes reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.
Shopify similarly notes that no method of internet transmission or electronic storage can be guaranteed to be 100% secure.
9. Your Privacy Rights
Depending on your country, state, or other applicable jurisdiction, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, where legally available
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request information about how your personal information is used or shared
- Request a copy of certain personal information in a portable format where applicable
- Opt out of marketing communications
- You may also have additional rights under applicable privacy laws depending on where you live.
- To submit a privacy-related request, contact us using the details provided below.
- We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized disclosure.
- Where permitted by applicable law, certain requests may be subject to reasonable limitations or exceptions.
10. Marketing Communications
You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email.
You may also contact us directly if you want assistance with your marketing preferences.
Even if you opt out of promotional communications, we may continue sending non-promotional communications that are necessary to fulfill an order or provide services you have requested.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, services, payment providers, social platforms, or other external resources.
If you follow a link to a third-party website, that website will operate according to its own privacy practices and policies.
Ebon Saint is not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.
We encourage you to review the privacy policy of any third-party service before providing it with personal information.
12. Children's Privacy
Ebon Saint does not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action where required.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements, or the services we use.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern regarding how your personal information is handled, please contact us:
Ebon Saint
Email: ebonsaintstore@gmail.com
We will review privacy-related requests and respond within the period required by applicable law.
15. Shopify Privacy Information
Because Ebon Saint operates on Shopify, Shopify may independently process certain personal information in connection with its services.
For information about how Shopify processes personal information, you may review Shopify's applicable privacy notices.