Contact information

Contact Ebon Saint

Have a question about a leather jacket, sizing, an existing order, delivery, or a return? Ebon Saint is available to help before and after your purchase.

For customer service and general enquiries, contact:

Email: ebonsaintstore@gmail.com

Customers are encouraged to include as much relevant information as possible so the enquiry can be handled efficiently.

Product & Sizing Questions

Choosing the right leather jacket often depends on more than a standard size label.

Contact Ebon Saint if you need help with:

choosing the appropriate size
understanding product measurements
comparing different jacket fits
custom sizing availability
leather type or material specifications
lining, hardware, finish, or construction details
choosing between similar jacket styles

For general measurement guidance, customers can also consult the Ebon Saint Size Guide.

Custom Sizing Enquiries

Custom sizing is available on selected Ebon Saint products where the design allows it.

When contacting Ebon Saint about custom measurements, please include:

the product name or product link
chest measurement
shoulder width
sleeve length
waist measurement where relevant
preferred jacket length

Additional measurements may be requested depending on the design.

Order & Delivery Questions

For questions about an existing order, please include the order number and the email address used when placing the order.

Customers can contact Ebon Saint regarding:

order status
delivery questions
tracking
address changes during the handling period
shipping delays
damaged parcels
incorrect items

For more information about handling times, couriers, international shipping, customs, and delivery attempts, see the Delivery Policy.

Returns & Size Exchanges

Customers who need to request a return, exchange, or report an issue with an item should contact Ebon Saint before sending anything back.

When contacting us, include:

order number
product name
reason for the request
relevant photographs where the item is damaged, defective, or incorrect

Return eligibility and conditions are explained in the Return Policy.

Product Issues

If a product arrives damaged, defective, or different from the item ordered, contact ebonsaintstore@gmail.com with the order number and clear photographs of the issue.

For shipping-related damage, customers should follow the reporting requirements stated in the Return Policy.