Refund policy

At Ebon Saint, customers can request an eligible return or refund within 7 days of receiving their order. Because leather jackets and outerwear can differ in fit, natural material appearance, sizing, and individual expectations, this policy explains how returns, refunds, size exchanges, replacements, repairs, and cancellations are handled. Pasted text

Please read the conditions below before returning a product. Do not send an item back without first contacting Ebon Saint and receiving return instructions.

1. 7-Day Return & Refund Request Window

Ebon Saint accepts eligible return and refund requests made within 7 days of receiving the order. Pasted text

To request a return:

Contact Ebon Saint within the 7-day period.
Provide your order details and reason for the return.
Wait for the return request to be reviewed.
Follow the return instructions provided by Ebon Saint.

The 7-day period refers to the time available to request an eligible return or refund. It does not mean that every refund will automatically be completed within seven days.

Refunds are processed after the applicable return and inspection process described below.

Return requests submitted after the 7-day period may not be accepted.

2. When Can You Request a Return?

An eligible return may be requested where:

the product does not fit;
the product is materially different from what was presented or ordered;
the product was damaged during shipping;
the product has a genuine manufacturing defect;
the wrong product was received; or
the customer has changed their mind, subject to the conditions of this policy. Pasted text

For a return resulting from a change of mind, incorrect size selection, or another customer-related reason, the customer is responsible for the applicable return shipping costs.

Where an issue is attributable to Ebon Saint, such as a confirmed manufacturing defect or incorrect item, Ebon Saint will review the circumstances and determine the appropriate resolution.

3. Condition of Returned Products

To qualify for an eligible return, the product must be returned in its original condition.

The item must be:

unworn;
unused;
unwashed;
free from perfume, smoke, and other odors;
free from stains, marks, or other signs of use;
returned with the original tags; and
returned with the original packaging. Pasted text

Customers may appropriately inspect and try on a jacket or other garment to determine fit.

However, the product should not be:

worn outside;
washed;
altered;
damaged;
heavily creased through use;
stained; or
otherwise used before being returned.

If an item is returned with signs of use or damage that were not present when it was delivered, Ebon Saint may reject the return or issue an appropriate partial refund depending on the condition of the product. Pasted text

4. Natural Leather & Material Variation

Many Ebon Saint products are made from natural materials including:

leather;
suede;
sheepskin; and
hair-on cowhide.

Natural leather is not perfectly uniform.

Differences can occur in:

grain;
texture;
color;
creasing;
surface markings;
suede nap;
distressed finish;
hair direction; and
natural cowhide patterns.

These characteristics are not automatically considered defects. Pasted text

For example, two genuine hair-on cowhide jackets may have different markings because the pattern comes from the natural hide rather than being printed.

Similarly, suede can appear lighter or darker depending on the direction of its nap.

A return based solely on normal natural variation may therefore not qualify as a defective-product return.

Where otherwise eligible, a customer may still request a return under the applicable standard return conditions.

5. Damaged Packages & Shipping Damage

If the parcel appears visibly damaged when it arrives, customers should photograph the external packaging before opening it.

If the product itself has been damaged during shipping, contact Ebon Saint within 24 hours of receiving the order and provide clear photographs or other information requested by our team. Pasted text

Depending on the circumstances, a suitable resolution may include:

replacement;
repair;
partial refund; or
full refund.

The appropriate resolution depends on the nature and extent of the damage.

6. Defective or Incorrect Products

If you receive:

the wrong product;
an incorrect size compared with what was ordered;
a product with a genuine manufacturing defect; or
a product materially different from the agreed order,

contact Ebon Saint as soon as possible.

After reviewing the issue, the available resolution may include:

replacement;
exchange;
repair;
partial refund; or
full refund. Pasted text

Where the issue is confirmed to be Ebon Saint's responsibility, we will work with the customer to determine an appropriate solution.

7. Size & Fit

Ebon Saint provides product specifications and sizing information to help customers select the appropriate size.

Different jackets can intentionally have different silhouettes, including:

fitted;
regular;
relaxed;
cropped; and
oversized styles.

Customers should therefore review the individual product measurements and the Ebon Saint Size Guide before ordering.

If a product does not fit and otherwise meets the return conditions, the customer may request a return within the 7-day return window. Pasted text

For sizing guidance, visit:

https://ebonsaint.com/pages/size-guide

8. Size Exchanges

Ebon Saint accepts eligible size exchanges, subject to availability. Pasted text

The returned product must meet the same condition requirements described in this policy.

Customers should contact Ebon Saint before returning an item so that:

exchange eligibility can be reviewed;
the requested size can be checked for availability; and
the correct return instructions can be provided.

If the requested replacement size is unavailable, Ebon Saint will discuss the available alternatives with the customer.

Where the incorrect size was selected by the customer, applicable return or exchange shipping costs are generally the customer's responsibility.

Where Ebon Saint sent a size different from the one ordered, the situation will be handled as an Ebon Saint error.

9. Made-to-Order Products

Some Ebon Saint products are made specifically after an order is placed.

Because production may begin specifically for that customer, made-to-order products cannot normally be returned solely because the customer changes their mind or no longer wants the product once production has begun. Pasted text

This does not affect legitimate claims involving a product that is:

defective;
incorrect; or
materially different from what was ordered.

Cancellation rules for made-to-order items are explained further in Section 20.

10. Customized Products

Products made to:

customer-specific measurements;
personalized specifications;
requested alterations; or
other custom requirements

are generally non-returnable unless defective, incorrect, or materially different from the agreed customization. Pasted text

Customers are responsible for checking submitted measurements and customization instructions carefully before confirming the order.

Custom-order cancellation rules are also explained in Section 20.

11. Sale & Discounted Products

Products purchased during a sale or with a discount code remain subject to Ebon Saint's standard return policy unless a specific product or promotion clearly states otherwise.

Eligible sale items therefore remain subject to:

the 7-day return request period;
product-condition requirements; and
the other applicable provisions of this policy. Pasted text

A discounted price alone does not automatically make a product final sale.

12. Return Shipping Costs

Responsibility for return shipping depends on why the product is being returned. Pasted text

Customer-related returns

The customer is normally responsible for return shipping where the return results from circumstances such as:

change of mind;
incorrect size selection;
preference;
ordering the wrong product; or
another reason not attributable to Ebon Saint.

Ebon Saint-related returns

Where the customer receives:

the wrong item;
a confirmed defective product;
an incorrect product; or
another issue attributable to Ebon Saint,

the appropriate return shipping arrangement will be reviewed as part of the resolution.

Customers should not independently arrange an international return before receiving Ebon Saint's return instructions.

13. Customs, Duties & Import Taxes

Customs duties, import taxes, tariffs, brokerage charges, and other government-imposed charges paid by the customer are not refundable by Ebon Saint. Pasted text

International returns may also be subject to:

customs declarations;
carrier requirements;
import/export documentation; or
other destination-specific procedures.

Customers should therefore follow Ebon Saint's instructions when returning an international order.

14. Original Shipping Costs

Ebon Saint currently provides free standard shipping on eligible orders.

Where standard shipping was provided free of charge, there is no separately charged standard shipping fee to refund. Pasted text

If the customer paid separately for an optional upgraded or express shipping service, whether that additional charge is refundable will depend on:

the reason for the return; and
the circumstances of the order.

Where an issue is attributable to Ebon Saint, applicable shipping costs will be considered as part of the resolution.

15. How to Start a Return

To request a return, exchange, replacement, repair, or refund:

Step 1 — Contact Ebon Saint

Contact Ebon Saint within the applicable return period.

Include:

your order number;
the email address used for the order;
product name;
reason for the request; and
photographs where applicable.

Step 2 — Receive Return Instructions

Ebon Saint will review the request and provide the appropriate return instructions if the return is approved.

Step 3 — Prepare the Product

Ensure that the product meets the return-condition requirements and is packaged securely.

Step 4 — Send the Product

Return the item using the instructions provided by Ebon Saint.

Step 5 — Inspection

Once received, the product will be inspected to confirm:

its condition;
eligibility; and
whether the applicable return requirements have been met.

Step 6 — Resolution

Depending on the circumstances, the applicable:

refund;
exchange;
replacement;
repair; or
other agreed resolution

will then be processed. Pasted text

16. Return Address

Ebon Saint does not publish its return address as a general public return destination.

Once a return request has been reviewed and approved, the appropriate return address and shipping instructions will be provided directly to the customer. Pasted text

Do not return a product to:

an address obtained from another source;
a public business directory; or
the sender address displayed on the original parcel

unless Ebon Saint specifically instructs you to do so.

Sending a return to an unauthorized address may delay its processing.

17. Refunds

An eligible refund is not automatically issued simply because a return request has been submitted.

Where a product must be returned, the item will first be received and inspected.

Once an eligible returned product has been received and approved, the refund will normally be processed by Ebon Saint within 1–3 business days. Pasted text

Refunds will generally be issued to the original payment method.

After Ebon Saint processes the refund, the time required for funds to appear in the customer's account may depend on:

the bank;
card issuer;
payment provider; or
payment method.

Where applicable, the final refund amount may reflect:

return shipping responsibility;
optional shipping services;
loss in product value;
partial-refund arrangements; or
other circumstances covered by this policy.

Important distinction

The 7-day policy refers to the period in which an eligible return/refund request must be initiated after delivery.

The 1–3 business day period refers to Ebon Saint's normal processing time after an eligible returned product has been received, inspected, and approved.

These are separate stages of the return process.

18. Returned Products That Do Not Meet the Conditions

If a product is returned in a condition that does not meet this policy, Ebon Saint may:

reject the return;
return the product to the customer;
issue a partial refund where appropriate; or
deduct an amount reflecting damage or loss of value. Pasted text

Examples may include products that have been:

worn;
washed;
stained;
altered;
damaged;
exposed to perfume or smoke;
returned without applicable tags; or
otherwise used beyond reasonable inspection.

The appropriate outcome will depend on the actual condition of the returned product.

19. Undelivered & Returned-to-Sender Orders

If an order cannot be delivered and is returned to Ebon Saint following unsuccessful delivery attempts, the situation will be reviewed individually.

Possible factors include:

incorrect or incomplete delivery information;
unsuccessful delivery attempts;
failure to collect a parcel;
refusal of delivery;
customs issues; or
carrier-related circumstances.

Customers should contact Ebon Saint if an order has been returned to sender so that the available options can be reviewed. Pasted text

Any additional shipping or other costs may depend on the reason the delivery was unsuccessful.

20. Order Cancellations

Orders may be cancelled before fulfillment, subject to the conditions below.

Standard or Ready-Stock Orders

For standard or ready-stock products, customers should contact Ebon Saint as soon as possible if they wish to cancel an order.

If the cancellation request is received before the order has been fulfilled or shipped, Ebon Saint will review the request and, where cancellation remains possible, cancel the order.

Once an order has been fulfilled or shipped, it can no longer be cancelled through the standard cancellation process.

After shipment, any eligible request must instead be handled according to the applicable delivery and return terms.

Made-to-Order Products

Made-to-order products may be cancelled only before production has begun.

Once production has started specifically for the customer's order, the product cannot normally be cancelled simply because the customer changes their mind.

This is consistent with the existing made-to-order conditions under this policy. Pasted text

Customized Products

Products made according to customer-specific:

measurements;
specifications;
personalization; or
customization

may only be cancelled before production has begun.

Once customized production has started, cancellation is generally no longer available unless Ebon Saint agrees otherwise because of exceptional circumstances.

Approved Cancellation Refunds

Where an order is successfully cancelled before the applicable cutoff, any approved refund will generally be returned to the original payment method.

Processing by the customer's bank or payment provider may take additional time after Ebon Saint issues the refund.

21. Customer-Friendly Resolution

Ebon Saint aims to apply clear return rules while still allowing reasonable solutions where circumstances require individual review.

If a customer's situation does not fall neatly within one of the circumstances described in this policy, they are encouraged to contact Ebon Saint and explain the issue.

Legitimate concerns will be reviewed in good faith and, where reasonably possible, Ebon Saint will work with the customer toward an appropriate resolution. Pasted text

This does not mean that every return, cancellation, refund, or exchange request will automatically be approved.

Eligibility remains subject to the applicable conditions of this policy.

Contact Ebon Saint

To request a return, refund, exchange, cancellation, replacement, repair, or other resolution, contact:

Email: ebonsaintstore@gmail.com

Please include:

order number;
email address used for the order;
product name;
reason for contacting us; and
relevant photographs where applicable.

Do not send a product back until Ebon Saint has reviewed the request and provided return instructions.