Frequently Asked Questions
Buying a leather jacket or outerwear online can raise practical questions about materials, sizing, fit, production, customization, shipping, returns and care.
Ebon Saint specializes in leather jackets and outerwear for men and women, with selected products available from stock and many designs produced on a made-to-order basis.
Real shearling jackets follow a more specialized made-to-order process, so customers considering shearling should pay particular attention to the sizing, production and return information below.
If your question is not answered here, contact Ebon Saint or email ebonsaintstore@gmail.com.
Products & Materials
Are Ebon Saint leather jackets made from genuine leather?
Yes.
Products described as leather are made from genuine leather.
Depending on the jacket, materials may include:
- cowhide
- goatskin
- sheepskin
- lambskin
- suede
- natural hair-on cowhide
- real shearling
- another leather type identified on the individual product page
Different hides have different characteristics, so customers should check the individual product description for the exact material used.
Customers who want to understand how leather quality, hide type and construction differ can also read our guide to Bonded Leather vs Genuine Leather.
How do I know which leather is used in a particular jacket?
The individual product page should identify the main material used in that design.
Depending on the jacket, product information may also include:
- leather species
- leather thickness
- grain or surface type
- tanning method
- finish
- temper
- lining
- insulation
- zipper specification
- hardware
- fit
- construction details
If a particular specification is important to your purchase and is not stated on the product page, contact Ebon Saint before ordering.
What types of leather does Ebon Saint use?
Different jackets require different materials.
Depending on the product, Ebon Saint outerwear may use:
- cowhide
- goatskin
- sheepskin
- lambskin
- suede
- hair-on cowhide
- real shearling
The material is selected according to the structure, weight, appearance, fit and intended character of the individual jacket rather than applying one leather specification across the entire collection.
More information about how materials are selected and jackets are produced is available on our Craftsmanship page.
Will my leather jacket look exactly like the photographs?
Natural leather can vary slightly from one hide to another.
Differences may occur in:
- grain
- surface texture
- natural markings
- shade
- creasing
- softness
- temper
- suede nap
- hair pattern
- wool texture in real shearling
These are normal characteristics of natural materials and do not automatically constitute manufacturing defects.
The overall design and specifications should correspond to the product ordered, but genuine hides should not be expected to look microscopically identical from one jacket to another.
Will a hair-on cowhide jacket have exactly the same pattern as the photograph?
No.
Natural hair-on cowhide retains the original markings of the hide, meaning every piece has its own pattern.
The distribution of brown, white, black or other natural markings may therefore differ from the photographed jacket.
This variation is one of the defining characteristics of genuine hair-on cowhide.
Customers can explore our Cowhide Jackets collection for examples of natural hair-on styles.
Why can suede appear lighter or darker in different areas?
Suede has a soft raised surface known as the nap.
The direction of the nap changes the way light reflects from the surface, which can make areas appear lighter or darker when they are brushed, touched or photographed from different angles.
This is a normal characteristic of genuine suede and should not automatically be interpreted as uneven coloring.
Customers considering suede outerwear can browse our Suede Leather Jackets.
Real Shearling Jackets
What is real shearling?
Real shearling is a natural sheepskin material in which the wool remains attached to the leather side of the skin.
A genuine shearling jacket therefore combines:
- natural leather on one side
- retained natural wool on the other
This differs from a conventional leather jacket with a separately attached synthetic or textile lining.
Where a product uses faux shearling, Ebon Saint identifies it as faux rather than describing it as real shearling.
Are all Ebon Saint real shearling jackets made to order?
Yes.
All Ebon Saint real shearling jackets are made to order.
They are produced according to the customer's selected size or confirmed measurements rather than being treated as ordinary ready-stock garments.
How long does a real shearling jacket take to make?
Real shearling jackets generally require approximately 14 working days for production and handling before dispatch.
Production may include:
- shearling selection
- wool and hide inspection
- pattern preparation
- panel matching
- cutting
- stitching
- assembly
- measurement checks
- finishing
- quality inspection
- packaging
This is separate from courier transit time.
After dispatch, international shipping generally takes approximately 5–7 working days under normal circumstances.
See our Delivery Policy for complete shipping information.
Why does real shearling take longer than a standard jacket?
Real shearling requires additional attention during material selection, cutting and construction.
Natural wool-bearing skins can vary in:
- thickness
- wool density
- wool length
- texture
- curl
- shade
These characteristics need to be considered when selecting and arranging panels for a garment.
Real shearling jackets are also made specifically for the individual order, which is why their estimated production period is approximately 14 working days rather than the approximately 7-working-day handling period used for most standard products.
Will every real shearling jacket look exactly the same?
No.
Real shearling is a natural material.
Reasonable differences may occur in:
- wool density
- wool length
- curl
- texture
- shade
- leather grain
- panel appearance
These characteristics are not automatically defects.
Ebon Saint aims for appropriate material selection and panel relationship while preserving the natural characteristics of genuine shearling.
Is real shearling the same as faux shearling?
No.
Real shearling uses natural wool-bearing sheepskin.
Faux shearling is a manufactured textile designed to imitate the appearance or feel of shearling.
Where Ebon Saint uses faux shearling, the product description should identify it as faux shearling.
Are real shearling jackets warmer than ordinary leather jackets?
Real shearling naturally contains retained wool, so it generally provides more insulation than an uninsulated leather shell.
However, Ebon Saint does not assign a universal temperature rating to all shearling jackets.
Actual warmth can depend on factors including:
- wool density
- jacket construction
- fit
- layering
- wind
- temperature
- activity level
How should I choose my shearling jacket size?
Review the Ebon Saint Size Guide carefully before confirming an order.
Real shearling has more internal thickness than a thin leather shell because the natural wool remains attached to the skin.
For this reason, customers should not automatically assume that the same measurements used for a lightweight leather jacket will create an identical fit in shearling.
Where Ebon Saint requests measurements, customers should provide them accurately and carefully.
Can I return a real shearling jacket if I order the wrong size?
Not under the ordinary size-exchange policy once production has begun.
Because all real shearling jackets are made specifically for the customer's selected size or confirmed measurements, they are not eligible for an ordinary return, size exchange or refund because:
- the wrong size was selected by the customer;
- incorrect measurements were supplied;
- the customer later prefers a different fit;
- or the customer changes their mind.
Customers should therefore confirm sizing carefully before production.
See our Return Policy for complete conditions.
Can I cancel a real shearling jacket order?
A cancellation may be requested before production begins.
Once production has begun, the order cannot normally be cancelled for a customer-related reason because material may already have been selected, prepared or cut specifically for the order.
Customers who wish to request cancellation should contact Ebon Saint as soon as possible.
The complete made-to-order conditions are explained in our Terms & Conditions.
What if my shearling jacket is defective or made incorrectly?
The made-to-order restriction does not mean that customers must accept a genuinely defective or incorrectly produced jacket.
Contact Ebon Saint if:
- the wrong product was supplied;
- the jacket has a genuine manufacturing defect;
- the product was materially damaged during shipping;
- the jacket materially differs from the confirmed specifications;
- or its finished measurements materially differ from measurements Ebon Saint confirmed for production.
We may ask for:
- photographs
- video
- garment measurements
- order information
- confirmed sizing information
Depending on the circumstances, an appropriate solution may include repair, alteration, replacement, remake, partial refund or full refund.
See the Return Policy for the full claim procedure.
Sizing & Fit
How do I choose the right jacket size?
Use the Ebon Saint Size Guide and compare the relevant measurements carefully.
Do not rely only on your usual S, M, L or XL label because fit can differ considerably between styles.
For example:
- an oversized bomber
- cropped jacket
- regular biker
- slim café racer
- structured western jacket
- real shearling jacket
are intentionally patterned differently.
Important measurements may include:
- chest
- shoulders
- sleeve length
- jacket length
- waist where relevant
What if I am between two sizes?
Consider the intended silhouette and how you plan to wear the jacket.
If you intend to wear thick knitwear or several layers underneath, additional ease may be useful.
However, sizing up can also change the intended silhouette of a fitted or structured design.
If you are unsure, contact Ebon Saint with your measurements and the product you are considering before ordering.
Should I order the same size in every Ebon Saint jacket?
Not necessarily.
Different styles use different proportions and amounts of ease.
An oversized leather bomber should not fit like a café racer, cropped jacket, western jacket or real shearling coat.
Check the sizing information for the individual product rather than assuming one labelled size will fit identically across the entire store.
Do you offer size exchanges?
Yes, for eligible standard products.
Customers should contact Ebon Saint before returning an item and follow the instructions in our Return Policy.
Return-shipping responsibility depends on why the exchange is required.
Made-to-order real shearling jackets are not covered by the ordinary size-exchange policy once production has begun.
Custom Orders
Does Ebon Saint offer customization?
Yes, selected jackets may be customized depending on the design and technical feasibility.
Possible customization can include:
- body measurements
- sleeve length
- jacket length
- leather color
- material
- hardware
- selected design details
Contact Ebon Saint before ordering to confirm whether the requested modification is possible.
Can I order a jacket using my own measurements?
Custom sizing may be available for selected jackets.
Customers can contact Ebon Saint before ordering and provide the requested measurements so the team can confirm whether the design can be made accordingly.
Accurate measurements are important because customized garments are produced specifically for the customer.
Can customized jackets be returned?
Customized or made-to-measure products are generally not eligible for ordinary returns once production has begun.
This does not apply where the product is:
- genuinely defective;
- incorrect;
- materially different from the confirmed customization;
- or otherwise eligible under mandatory consumer rights.
Review the Return Policy and Terms & Conditions before confirming a customized order.
Jacket Construction & Hardware
What zippers does Ebon Saint use?
Ebon Saint commonly uses YKK zippers, with different gauges selected according to their application.
Depending on the jacket, these may include:
- YKK #3
- YKK #5
- YKK #8
A smaller zipper may be appropriate for a pocket or cuff, while a heavier zipper may be selected for a main front closure.
The exact specification depends on the product.
What linings are used in Ebon Saint jackets?
Lining is selected according to the design and intended use.
Depending on the product, lining materials may include:
- polyester
- viscose
- satin
- faux shearling
- other product-specific materials
Real shearling is different because the natural wool remains attached to the leather skin rather than functioning simply as a separately sewn synthetic lining.
Are all Ebon Saint jackets constructed the same way?
No.
Construction varies according to:
- material
- leather thickness
- silhouette
- hardware
- insulation
- garment weight
- intended appearance
Different designs may use different:
- zipper gauges
- stitching specifications
- linings
- rib-knit compositions
- reinforcement points
- quilting
- finishing methods
More detail about our production approach can be found on the Craftsmanship page.
Biker & Motorcycle-Inspired Jackets
Are Ebon Saint biker jackets protective motorcycle equipment?
Unless an individual product page specifically states otherwise and identifies an applicable protective certification, Ebon Saint biker and motorcycle-inspired jackets should be treated as fashion outerwear.
A jacket having:
- a biker silhouette
- asymmetrical zipper
- café-racer collar
- quilted styling
- epaulettes
- motorcycle-inspired details
does not automatically mean it has been tested or certified for impact or abrasion protection.
Customers requiring protective riding equipment should use properly certified motorcycle garments and armor.
Leather & Shearling Care
How should I care for a leather jacket?
Care depends on the leather type and finish.
As a general rule, leather jackets should be protected from:
- prolonged moisture
- excessive heat
- unsuitable chemicals
- household detergents
- inappropriate cleaning products
Smooth leather, suede, waxed leather, distressed leather, hair-on cowhide and real shearling require different care methods.
For detailed guidance, read How to Care for a Leather Jacket.
How should I care for suede?
Avoid automatically applying conventional smooth-leather creams, oils or conditioners to suede.
These products can alter the nap, shade or texture.
For detailed guidance, see How to Care for a Suede Jacket.
How should I care for real shearling?
Real shearling requires care appropriate to both the leather and natural wool.
Avoid:
- machine washing
- prolonged soaking
- tumble drying
- direct radiators
- strong heaters
- unsuitable detergents
- inappropriate oils
- aggressive brushing
Products intended for smooth leather should not automatically be applied to the wool surface.
For deeper cleaning, a professional experienced with genuine shearling garments may be appropriate.
Can I wash my leather or shearling jacket in a washing machine?
Normally, no.
Unless product-specific instructions explicitly state otherwise, genuine leather and real shearling jackets should not be placed in a household washing machine.
Water, detergent, agitation and heat can affect:
- leather texture
- wool
- finish
- shape
- color
- lining
- hardware
How should I store my jacket?
Store leather and shearling outerwear in a:
- cool
- dry
- ventilated environment
away from excessive heat and prolonged direct sunlight.
A supportive hanger can help maintain garment shape.
Avoid tightly compressing leather or shearling for long periods.
Orders & Production
How long does it take to process a standard order?
The normal handling period for most Ebon Saint products is approximately 7 working days.
This may include:
- preparation
- production where applicable
- measurement checks
- quality inspection
- finishing
- packaging
Handling may take longer during unusually busy periods such as Christmas or major seasonal demand.
How long does a real shearling order take?
Made-to-order real shearling jackets generally require approximately 14 working days for production and handling before dispatch.
Shipping then normally requires approximately 5–7 working days after dispatch under normal circumstances.
Review our Delivery Policy for full details.
Are Ebon Saint jackets ready to ship or made to order?
Ebon Saint uses a combination of ready-stock and made-to-order production.
Selected products with recurring demand may be kept in stock, while many jackets are produced after an order is placed.
All real shearling jackets are made to order.
Where are Ebon Saint jackets made?
Ebon Saint leather jackets and outerwear are produced through our workshop in Sialkot, Pakistan.
Production may involve:
- hide or shearling inspection
- pattern cutting
- stitching
- hardware installation
- finishing
- measurement checks
- final quality inspection
Learn more on our About Ebon Saint and Craftsmanship pages.
Can I cancel my order?
For standard products, contact Ebon Saint as quickly as possible.
Cancellation may be possible before fulfillment, depending on the stage of processing.
Made-to-order products cannot normally be cancelled after production begins.
For real shearling, cancellation should therefore be requested before production begins.
Once an order has been dispatched, it can no longer be cancelled as an unshipped order.
See our Terms & Conditions for complete rules.
Can I change my shipping address after ordering?
Contact Ebon Saint as soon as possible.
An address change may be possible before dispatch.
Once a parcel has entered the courier network, the ability to change the destination will depend on the carrier and shipment status.
Shipping & Delivery
Does Ebon Saint ship internationally?
Yes.
Ebon Saint offers worldwide shipping on eligible orders.
Does Ebon Saint offer free shipping?
Yes. Ebon Saint currently offers free worldwide standard shipping on eligible orders.
Any alternative or upgraded shipping option available for the destination will be shown at checkout.
Which couriers does Ebon Saint use?
Ebon Saint primarily uses DHL and UPS for international shipments.
The courier used may depend on:
- destination
- service availability
- shipment requirements
How long does delivery take?
For most standard products:
Handling: approximately 7 working days
International transit after dispatch: approximately 5–7 working days
For real shearling jackets:
Production and handling: approximately 14 working days
International transit after dispatch: approximately 5–7 working days
Delivery times are estimates rather than guaranteed arrival dates.
Factors such as customs, courier operations, weather, holidays and international transportation disruptions can affect delivery.
See our Delivery Policy for complete information.
Does express shipping make my shearling jacket faster to produce?
No.
Express shipping relates to the courier transit stage after dispatch.
It does not automatically reduce the approximately 14-working-day production period for a made-to-order real shearling jacket.
Will I receive tracking information?
Yes.
Tracking information is provided after the order has been dispatched and the shipment becomes available in the courier system.
Are customs duties and import taxes included?
International shipments may be subject to:
- customs duties
- import taxes
- tariffs
- government charges
Where imposed, these charges are generally the responsibility of the customer.
Ebon Saint does not determine or control charges imposed by destination-country authorities.
What happens if I miss the delivery?
DHL, UPS or another applicable courier may:
- make another delivery attempt;
- hold the parcel for collection;
- offer redelivery options;
- or eventually return the parcel to the sender.
Customers should monitor tracking information and courier communications.
If the shipment is being returned to Ebon Saint, contact us.
Returns, Exchanges & Refunds
Can I return my Ebon Saint jacket?
Eligible standard products may be returned according to the Return Policy.
The standard return-request window is 7 days after delivery, subject to the conditions of the policy.
Different conditions apply to:
- customized products
- made-to-measure products
- made-to-order products
- real shearling jackets
What condition must a returned standard jacket be in?
Unless another rule applies, an eligible returned product should be:
- unworn
- unused
- unwashed
- free from perfume, smoke and other odors
- free from stains and marks
- returned with original tags
- returned with original packaging
Customers must contact Ebon Saint before sending a return.
Who pays for return shipping?
For eligible standard returns, responsibility depends on why the item is being returned.
If the return results from:
- change of mind
- wrong standard size selection
- another customer-related reason
the customer generally pays the applicable return-shipping cost.
If the issue is attributable to Ebon Saint, such as:
- wrong item
- confirmed manufacturing defect
- material difference from the confirmed order
the shipping arrangement will be reviewed as part of the resolution.
Are real shearling jackets refundable?
Not for ordinary customer-related reasons once production has begun.
A real shearling jacket is not normally refundable because:
- the customer changed their mind;
- selected the wrong size;
- supplied incorrect measurements;
- later prefers another fit;
- or no longer wants the product.
However, a legitimate claim can still be reviewed where the jacket is:
- defective;
- incorrect;
- materially different from confirmed specifications;
- materially different from measurements confirmed by Ebon Saint;
- or damaged during shipping.
See the Return Policy for complete procedures.
What if I receive the wrong, damaged or defective jacket?
Contact Ebon Saint as soon as possible.
Provide:
- order number
- description of the issue
- relevant photographs
- measurements where applicable
For visible shipping damage, contact Ebon Saint within 24 hours of delivery where reasonably possible.
Depending on the situation, a resolution may include:
- repair
- alteration
- replacement
- remake
- partial refund
- full refund
How long does an approved refund take?
Once an eligible refund has been approved following the required return or review, Ebon Saint normally processes it within 1–3 business days.
Banks, card issuers and payment providers may require additional time before the amount appears in the customer's account.
Should I send a return without contacting Ebon Saint first?
No.
Always contact Ebon Saint and receive approval and instructions before sending a product back.
This is particularly important for international returns and made-to-order real shearling claims.
Payments
What payment methods does Ebon Saint accept?
Payment options displayed at checkout may include supported services such as:
- Shopify-supported payment methods
- card payment providers
- PayPal where available
- Apple Pay where available
- Google Pay where available
The exact methods shown can vary according to location, device, currency and availability.
Does Ebon Saint store my complete card details?
Ebon Saint does not directly store customers' complete card numbers, CVV/security codes or full banking credentials.
Payment details are processed through the applicable ecommerce and payment-provider infrastructure.
For more information about personal information and payment processing, review our Privacy Policy.
Customer Accounts & Support
Do I need an account to order?
Checkout and account functionality are provided through the Ebon Saint online store.
Where available, a customer account may make it easier to access order information and manage customer details.
How can I get help before ordering?
Customers are welcome to contact Ebon Saint before purchasing with questions about:
- sizing
- real shearling
- leather type
- fit
- customization
- product specifications
- production time
- availability
- shipping
Email: ebonsaintstore@gmail.com
Providing the product name or link will help us answer product-specific questions.
How can I get help with an existing order?
Contact:
Include your order number whenever possible so the order can be identified more quickly.
Need More Help?
If your question is not answered above, contact the Ebon Saint team:
Email: ebonsaintstore@gmail.com
Customers may also find these pages useful:
Size Guide
Delivery Policy
Return Policy
Terms & Conditions
Craftsmanship
About Ebon Saint
Privacy Policy