Return Policy
At Ebon Saint, we want customers to feel confident when ordering leather jackets and outerwear online. We understand that differences in fit, natural leather appearance, sizing, or individual expectations can sometimes mean an order does not work out as expected.
This Return Policy explains the conditions for requesting a return, size exchange, refund, replacement, repair, or other appropriate resolution.
1. Return Window
Ebon Saint accepts eligible return requests made within 7 days of receiving your order.
To request a return, you must contact Ebon Saint within this 7-day period and receive return instructions before sending the product back.
Please do not send an item back without contacting us first.
Return requests submitted after the 7-day return period may not be accepted.
2. When Can You Request a Return?
Eligible return requests may include:
- The product does not fit
- The product is materially different from what was presented or ordered
- The product was damaged during shipping
- The product has a genuine manufacturing defect
- You received the wrong product
- You changed your mind, subject to the applicable return conditions
For returns resulting from a change of mind or another customer-related reason, the customer is responsible for the applicable return shipping costs.
When an issue is caused by Ebon Saint, such as an incorrect item or confirmed product defect, we will review the situation and determine the appropriate resolution.
3. Condition of Returned Products
For a return to be accepted, the product must be returned in its original condition.
The product must be:
- Unworn
- Unused
- Unwashed
- Free from perfume, smoke and other odors
- Free from stains, marks or other signs of use
- Returned with its original tags
- Returned with its original packaging
Customers may inspect and try on clothing appropriately before deciding whether to keep it, but products should not be worn outside, washed, altered or otherwise used before being returned.
If an item shows signs of use or damage that were not present when it was delivered, Ebon Saint may reject the return or, where appropriate, issue a partial refund.
4. Leather and Natural Material Variation
Many Ebon Saint products are made from natural leather, suede, sheepskin or other materials with individual characteristics.
Natural differences in grain, texture, color, surface markings and finish can occur from one product to another. These characteristics are not automatically considered defects.
A return based solely on normal natural variation in genuine leather or suede may therefore not qualify as a defective-product return.
5. Damaged Packages and Shipping Damage
If your package appears visibly damaged when it arrives, please take photographs of the package before opening it and contact Ebon Saint.
If the product itself is damaged during shipping, please contact us within 24 hours of receiving the order and provide photographs or other information requested by our team.
This allows us to assess the condition of the package and product and determine the appropriate resolution.
Depending on the circumstances, Ebon Saint may offer a replacement, repair, partial refund or full refund.
6. Defective or Incorrect Products
If you receive a product with a genuine manufacturing defect or receive an item that is different from what you ordered, please contact Ebon Saint as soon as possible.
We will review the issue and, depending on the circumstances, may provide:
- A replacement
- An exchange
- A repair
- A partial refund
- A full refund
Where the issue is confirmed to be the responsibility of Ebon Saint, we will work with you to determine the appropriate solution.
Our goal is to resolve legitimate product issues fairly rather than simply apply a rigid rule where a reasonable solution is available.
7. Size and Fit
We provide product information and sizing guidance to help customers select the appropriate size.
Because our products can have different silhouettes and fits, including fitted, regular, relaxed, cropped and oversized styles, we recommend reviewing the measurements and Size Guide before placing your order.
If a product does not fit and it meets our return conditions, you may request a return within the 7-day return window.
8. Exchanges
Ebon Saint accepts eligible size exchanges, subject to product and size availability.
The item being exchanged must meet the same condition requirements described in this policy.
Please contact us before returning the product so that we can confirm availability and provide exchange instructions.
If the requested replacement size is unavailable, we will discuss the available options with you.
9. Made-to-Order Products
Some Ebon Saint products are made to order.
Because production begins specifically for the customer's order, made-to-order products cannot be returned simply because the customer changes their mind or no longer wants the product.
This does not affect your rights regarding a product that is defective, incorrect, or materially different from what was ordered.
10. Customized Products
Customized products are generally non-returnable unless the product is defective, incorrect, or materially different from the agreed customization.
This may include products made according to customer-specific measurements, specifications, personalization or other custom requirements.
Please review your measurements and customization details carefully before confirming a customized order.
11. Sale and Discounted Products
Products purchased during a sale or using a discount code remain eligible for returns under the standard return policy, provided all applicable return conditions are met.
The same 7-day return window and product-condition requirements apply unless a specific product page states otherwise.
12. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
If the return is caused by the customer
For example, if you change your mind or the product does not fit, the customer is responsible for the applicable return shipping costs.
If the issue is caused by Ebon Saint
If you receive the wrong item, or the product has a confirmed manufacturing defect or other issue attributable to Ebon Saint, we will review the situation and determine the appropriate shipping arrangement.
13. Customs, Duties and Import Taxes
Customs duties, import taxes, tariffs and other government charges paid by the customer are not refundable by Ebon Saint.
International returns may also be subject to customs procedures or carrier requirements. Customers should follow the return instructions provided by Ebon Saint before sending an international return.
14. Original Shipping Costs
Original Shipping Costs
Where standard shipping was provided free of charge, there is no separately charged standard shipping fee to refund. If a customer paid for an optional upgraded or express shipping service, whether that additional shipping charge is refundable will depend on the reason for the return and the circumstances of the order. Where an issue is attributable to Ebon Saint, applicable shipping costs will be reviewed as part of the resolution.
15. How to Start a Return
To start a return:
Step 1 — Contact Ebon Saint
Contact us within the applicable return period and provide your order number and reason for the return.
Step 2 — Receive Return Instructions
Our team will review your request and provide the appropriate return instructions if the return is approved.
Step 3 — Prepare the Product
Make sure the product meets the return-condition requirements and is securely packaged.
Step 4 — Send the Product
Return the item using the shipping instructions provided by Ebon Saint.
Step 5 — Inspection
Once received, the product will be inspected to confirm that it meets the applicable return conditions.
Step 6 — Resolution
Depending on the circumstances, Ebon Saint will process the applicable refund, exchange, replacement, repair or other agreed resolution.
16. Return Address
For security and processing purposes, Ebon Saint does not publish its return address as a general public return destination.
Once your return request has been reviewed and approved, we will provide the appropriate return address and shipping instructions directly.
Do not send a return to an address obtained elsewhere or to the sender address printed on the original parcel unless Ebon Saint specifically instructs you to do so.
17. Refunds
Once the returned product has been received and inspected, an approved refund will normally be processed within 1–3 business days.
Refunds will generally be issued to the original payment method.
After Ebon Saint processes the refund, the time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.
Where applicable, the amount refunded may take into account the reason for the return and any applicable return or shipping costs.
18. Returned Items That Do Not Meet the Conditions
If a returned product does not meet the requirements of this policy—for example, if it has been worn, washed, stained, altered or damaged—Ebon Saint may:
- Reject the return
- Return the product to the customer
- Issue a partial refund where appropriate
- Deduct an amount reflecting damage or loss in value
The appropriate outcome will depend on the condition of the product and the circumstances of the return.
19. Delivery Returns and Undelivered Orders
If an order cannot be delivered and is returned to Ebon Saint after unsuccessful delivery attempts, the resolution will be handled case by case.
Please contact us if your order has been returned to Ebon Saint so that we can review the circumstances and discuss the available options.
20. Cancellations
Orders may be cancelled before shipment, subject to the applicable circumstances.
Once an order has shipped, it can no longer be cancelled through the standard cancellation process and must instead be handled according to the applicable delivery and return terms.
Made-to-order products cannot be cancelled once production has begun.
21. Customer-Friendly Resolution
Ebon Saint believes that a return policy should provide clear rules without preventing reasonable solutions.
If your situation does not fit neatly into one of the circumstances described above, please contact us and explain what happened.
We will review legitimate concerns in good faith and, where reasonably possible, work with you toward a fair resolution.
Our aim is to protect the customer while also maintaining clear and workable conditions for our products and operations.
Contact Ebon Saint
If you need to request a return, exchange or resolution, please contact Ebon Saint before sending your product back.
Please include your order number and a clear explanation of the issue so our team can assist you as efficiently as possible.